Louisiana Grills 24" Ceramic Kamado Charcoal Grill

All In-Stock orders ship out from our warehouses within 1-3 Business Days. ORDER CONFIRMATION As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. ORDER SHIPMENT Please reference your product page specific lead times. After shipment, items will arrive in 5-10 business days after order has been shipped out. Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability. Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@officialoutdoor.co

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened. Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues. If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return. Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance. Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc). Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return. Returns must be accompanied with an RMA number. Please contact us in order to have one generated. Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours. As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order if no resolution is met. It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

We know you have a choice when online shopping, and we want to do all that we can do to earn your business. We don't just want to earn your business we want to keep it! Here are the top 8 Reasons to buy from OfficialOutdoor+ #1: 100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% SECURE! #2: Customer Service is Our Top Priority - Plain and Simple, we are here for YOU, the customer! Our goal is to deliver the WOW factor during our service. We strive for excellence in customer service and we are driven to provide value at all times. You can expect communication from us Immediately after your order is placed and when it has been shipped to you. To this day, every order still receives an email from our owner personally thanking you for letting us earn your business! #3: Lowest Prices - We negotiate the best prices with our Manufacturers to bring you the lowest cost for Grills and Gazebos that you cant find anywhere else! We are so confident in our prices that we provide a Price Match Guarantee to all of our Customers! #4 Free Shipping - Like many of our Customers we don't really care much for paying for shipping. So we provide FREE SHIPPING on All Orders $100 or More for all of our products all over the US! #5 No Hassle Returns - At OfficialOutdoor+ we know anything can happen, that's why we are Happy to offer our customers the 30 Day No Hassle Return/Exchange Policy. If a customer needs a return for ANY reason, they are able to do so within the 30 days. Restocking fees may apply! It's as Simple as That. #6 Quality - We understand what it can be like to purchase online without actually seeing or touching the product itself. So we want you to know that all the manufacturers are hand chosen by our Owner to ensure you receive a quality product. All items are inspected (Twice) before leaving the warehouse so we know that you'll be happy with the product that arrives at your door! #7 Authorized Dealer - OfficialOutdoor+ is an authorized dealer for every brand that we carry! You can rest easy knowing you will receive the full Manufacturer's warranty with every purchase! #8 Fully Insured Shipments - Every shipment that leaves our warehouse is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy!